We’re going BIG on surprises this October! Aside from exclusive Super Month promos, you also get to win instant prizes from discounts, free delivery vouchers, to SM Gift Passes worth up to P5,000! Just play the Call to Deliver Scratch & Win game from October 15, 2021 to January 15, 2022 to win prizes instantly!

 Here’s how: 

  • Using your tablet or mobile device (the game doesn’t work on desktop computers or laptops), visit 
  • Create an account using an active Philippine-issued mobile number. Each account can play once per day.  
  • Once logged in, you will see a golden scratch card. Click “play game now” and swipe the screen to reveal prize icons. Getting three identical prize icons in one scratch card means you win that prize instantly! If you don’t get three same icons, you can try playing the game again the next day.
  • All prizes won are stored in your prize wallet. Play daily to win as many prizes as you want!  



Shop these best-selling items at The SM Store today!



  • “Call to Deliver Scratch & Win” (the “Promo”) is a URL and a chance-based digital game promotion which can be played by anyone via mobile or tablet from October 15, 2021 (00:00) to January 15, 2022 (23:59) (the “Promo Period”). Instant prizes will be given away to lucky winners.
  • Within the Promo Period, participants can use smartphones or tablet to visit (the “Platform”) and join the Promo by registering a Philippine-issued mobile number. Any duplicated mobile numbers will result to disqualification.
  • Each Philippine mobile number can sign-up once within the Promo Period. Upon registration, a One Time Pin (OTP) will be sent to the participant for verification. Participant shall enter the OTP received and will be prompted to create a password. A confirmation page will be shown on the screen upon successful account creation of the participant (the “Registered Participant”).
  • Each Registered Participant can play the game, once per day, until end of the Promo Period.
  • Upon clicking “Play Game Now” button, Registered Participant will see a golden scratch card. Registered Participant will be asked to scratch or swipe the screen to reveal prize icons. Revealing three (3) of a kind (prize icon) means winning that particular prize. No particular alignment necessary - as long as three (3) same prize icons are revealed, Registered Participant will win the prize.
  • The prize/s won by the Registered Participant will be stored in the account’s Prize Wallet.
  • Registered Participant who did not win in one day may return the next day to play the game again for another chance to win a prize.
  • This Promo only accepts registration and redemption by smartphones or tablets with supported browsers and internet connection. Recommended and supported web browser and versions are Edge version 93 or above, Firefox version 91 or above, Chrome version 93 or above, and Safari version 12 or above. All desktop or laptop computers are not supported. Users trying to access the site/game via desktop/laptop will be prompted to access it using a mobile device instead. An internet connection (mobile data or Wi-Fi connection) is required in registration/signing up and redemption. Winners must prepare the internet connection and responsible for the charges themselves. The SM Store will not provide the internet, mobile data or Wi-Fi connection.


  • Registered Participants of the Promo can have the chance to win any of the following:
    Call to Deliver - Scratch & Win Prizes
    • FREE P5,000 Gift Pass with P5,000 minimum single-receipt purchase via Call to Deliver
    • FREE P1,000 Gift Pass with P1,000 minimum single-receipt purchase via Call to Deliver
    • FREE SMAC with P1,000 minimum single-receipt purchase via Call to Deliver 
    • FREE Delivery with P1,000 minimum single-receipt purchase via Call to Deliver
    • Get P100 OFF on P1,000 minimum single-receipt purchase via Call to Deliver 
    • Get P200 OFF on P3,000 minimum single-receipt purchase via Call to Deliver
    • Get P300 OFF on P3,000 minimum single-receipt purchase via Call to Deliver
    • Get P500 OFF on P5,000 minimum single-receipt purchase via Call to Deliver
     *Standard Discount and FREE Delivery Exclusions shall apply.
     *Not valid in conjunction with other The SM Store promos except for Free Delivery.
  • Each prize won will be reflected in the Prize Wallet page in the account of the winner. Winners must collect the prize/s, by tapping the “Claim” button, within the indicated period to be able to redeem the prize won.
  • To redeem the prize/s won, winners must tap the “Redeem Now” button. Winners will be instructed to redeem the prize within 7 days from tapping the “Redeem Now” button by contact a personal shopper from The SM Store’s Call to Deliver of the winner’s preferred The SM Store branch. Upon clicking the “Confirm” button, a unique voucher code will be generated. Winners will be instructed to take a screenshot of the voucher code and send it to personal shopper to use it, otherwise, it will not be accepted.
  • Subject to the Terms and Conditions of The SM Store Call to Deliver, winners may contact a Call to Deliver personal shopper through the following channels:
    • The SM Store’s Facebook Messenger:
    • The SM Store’s Viber:
    • The SM Store’s Call to Deliver hotline: #143SM (#14376)
    • Personal shopper’s mobile number (for existing Call to Deliver customers)

    Winners may also proceed to The SM Store’s website: to check out items they can shop and instructions how to get in touch with a personal shopper.
  • If winners mistakenly press “Redeem Now”, or cannot redeem the prize within the designated time after pressing the “Redeem Now” button on the redemption details page, it will result to disqualification and the prize will be forfeited.
  • Screenshots of winning prize should not be shared with anyone except with the personal shopper. In case of loss of redemption code or page/link, it will not be replaced or reissued.
  • The prize cannot be exchanged, transferred or redeemed for cash. The SM Store and prize suppliers shall not be responsible for any consequences due to the redemption or use of the prizes.


  • All information of participant shall be based on registration and cannot be changed thereafter, unless an updated version requiring information update is released.
  • Any faulty, duplicate and incomplete information will result to disqualification. If winners cannot receive SMS for OTP or access the redemption details page or cannot redeem the prize due to any fake, incomplete or incorrect information provided for the Promo, The SM Store shall bear no responsibility.
  • This Promo only accepts Philippine-issued mobile phone number with voice and SMS function, if the mobile phone number does not carry voice or SMS function or the registered phone number is not in use, invalid or changed during redemption, it will result to disqualification.
  • By continuing to access or use the Platform and/or any of the services therein, you represent that you are at least 18 years old and agree, without limitation or qualification, to be bound by these Terms and Conditions, Terms and Conditions of The SM Store’s Call to Deliver and The SM Store’s Privacy Policy.
  • In accessing and using the Platform, participant agrees to:
    a. do so only for lawful purposes;
    b. ensure that all information or data provided in the Platform are accurate and agree to take sole responsibility for such information and data;
    c. be responsible for maintaining the confidentiality of his/her account information and agree to accept responsibility for all activities that occur under his/her account, whether such activity is authorized or not. Participant should notify us immediately if he/she has knowledge that or has reason for suspecting that the confidentiality of his/her account has been compromised or if there has been any unauthorized use thereof;
    d. not try to attempt to try to interrupt or harm the Platform, its operations, services, facilities or software in any manner;
    e. not impersonate any person or entity or falsely state or otherwise misrepresent his/her affiliation with any person or entity; and
    f. not use or upload any material that contains, or which he/she has reason to suspect contains viruses, worms, trojan horses, spyware, adware, damaging components, malicious code or harmful or disruptive components which may impair or corrupt the Platform’s data or damage or interfere with the operation of the Platform.
  • Participant understands and accepts that The SM Store has no legal or other liabilities if any winners are unable to enjoy any prizes for whatever reason/s or if any winners suffer from any personal injuries or property losses or damages during his or her enjoyment of any prize for whatever reason/s.
  • Participant’s access and use of the Platform and our services are for his/her personal use and made voluntarily, at his/her own risk. Participant fully understands and agrees that the services, materials, information, software, facilities and all other content featured on this Platform are provided “as is” and “as available” without warranties of any kind, express or implied. To the fullest extent permissible pursuant to applicable law, The SM Store, its parents, subsidiaries, affiliates or partners or our/their respective directors, officers, shareholders and agents disclaim all representations or warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose or non-infringement. The SM Store does not warrant or make any representations regarding the use or the results of the use of the materials, information, software, facilities, services or other content in the Platform will not infringe the rights of others and The SM Store assumes no liability or responsibility for any errors or omissions in such materials, information, software, facilities, services or other content in the Platform or any other website. Participant agrees that The SM Store does not warrant that the information transmitted through the Platform will be secured and may be accessed, used, disclosed, disseminated, distributed, copied any unauthorized third party without our prior written consent. Neither advice nor information, oral or written, obtained from The SM Store or through the Platform, will create any warranty of any kind.
  • Participant agrees that The SM Store, its parents, subsidiaries, affiliates or partners, or its/their respective directors, officers, shareholders, employees and agents will not be responsible or liable for any ordinary, direct, consequential, incidental, special, punitive or exemplary damages or any other losses or liabilities arising out of (a) the use or inability to use the Platform; (b) decision made, action or inaction taken by any party in reliance upon the contents of the Platform; (c) business interruption; (d) delay/interruption in access to the Platform; (e) data non-delivery, misdelivery, corruption, destruction or other modification; (f) computer viruses, system failures or malfunctions in connection with the use of the Platform; or (g) any delays, inaccuracies, errors in or omissions in the content of the Platform.
  • The Platform may contain typographical errors or inaccuracies and may not be complete or current. The SM Store therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
  • All information and content available in the Platform, including but not limited to, trademarks, logos, service marks, features, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the “Content”) are the property of The SM Store or the property of its parents, subsidiaries, affiliates, partners or licensors, and are protected by international laws governing copyrights and trademarks. Except as required under applicable law, neither the Content nor any portion of the Platform may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without The SM Store’s express, prior written consent. Nothing contained in the Platform grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Platform, without The SM Store’s written permission or such third party owner, as may be applicable.
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
  • These Terms and Conditions may change from time to time without prior notice. Participant should check this page periodically to see any recent changes to these Terms and Conditions. By continuing to access this Platform or use any of our Call to Deliver services after we post any such changes, you agree to the updated Terms and Conditions.


For inquiries on the Promo or relating to the Platform, the participant should may contact The SM Store’s Call to Deliver’s hotline at #143SM or The SM Store’s Facebook Messenger.

This promo is valid from October 15, 2021 to January 15, 2022 only. Per DTI Fair Trade Permit No. FTEB-128704, Series of 2021